Ever wondered why we ask for your feedback? 

You've probably seen it – that quick survey that pops up after you've interacted with Sage. Maybe after a support call, using a feature, or visiting the Community. 

But have you ever wondered why we ask?

The short answer: Because your voice shapes everything we do. 

 TNPS (Transactional Net Promoter Score) is a quick survey that lets us know how you felt about a recent Sage interaction, capturing your feedback right after the experience. 

Why does this matter? 

• It tells us what's working well 
• It flags issues before they become bigger problems 
• It helps us prioritise improvements that matter to you 
• It keeps us accountable for delivering great experiences 

Every single response is read, analysed, and acted upon.

Your 30 seconds of feedback can influence product updates, service improvements, and how we support you. 

Thank you for helping make Sage better. 

Nteboheleng William Madibo

Sage Country Community Lead AME