let's talk about what your rating actually means. 

When you see a TNPS survey, you'll be asked: 

"Based on your recent experience, how likely are you to recommend Sage to a friend or colleague?" 

You'll choose a number from 0 to 10. Here's what each range tells us: 

9-10: Promoters 

You had a great experience! You're happy with Sage and would recommend us to others. This tells us we're on the right track – and motivates us to keep delivering. 

 7-8: Passives 

Your experience was okay, but not exceptional. You're satisfied, but we haven't wowed you yet. This feedback helps us identify where we can go from good to great. 

 0-6: Detractors 

Something didn't meet your expectations. This feedback is incredibly valuable – it flags issues we need to address and helps us prioritise fixes that matter most. 

A low score isn't a complaint – it's a gift. It tells us exactly where we need to focus 

So next time you see that survey, take 30 seconds to share your honest experience.  

Every rating counts. 

Nteboheleng William Madibo

Sage Country Community Lead AME