Hey Community 

Your feedback in action: Here's what changed because of you 

But you might be wondering: 

"Does anyone actually read these surveys?" 

Yes. Every. Single. One. 

Here's what happens when you submit feedback: 

• We collect and analyse – Your response joins thousands of others, helping us spot patterns and trends. 
• We share with teams – Product, support, and service teams review feedback weekly. 
• We prioritise improvements – Low scores highlight urgent issues; high scores show what to keep doing. 
• We take action – Changes are made based on what you tell us. 

Real impact from real feedback: 

• Improved response times based on support feedback 

• Simplified features that users found confusing 

• Enhanced help articles based on common questions 

• New Community resources driven by user requests 

Your feedback drives our improvements and helps us make Sage better for all. 

Nteboheleng William Madibo

Sage Country Community Lead AME