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Let’s Help Each Other Grow!

Shazi
Posted By

The strength of this community comes from YOU – your knowledge, your questions, and your willingness to help others. Here’s how we can all make this space even more powerful:

  • Post Your Questions: Don’t hesitate to ask! No question is too small, and together we’ll find the answers you need.
  • Help Others: If you know the answer, share it! Your experience could be exactly what someone else is looking for.
  • Verify Answers: If you see an answer that’s helped you, let others know! By marking solutions, you ensure the best information gets noticed.

Let’s work together to make this community stronger! Every question answered and every problem solved makes a huge difference.

Sharon: AME Country Lead

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  • Good day Everyone,

    I have question, I have duplicated my customer payments. I would like to know if there is other way to remove or reverse the duplicated as this has messed up our TB/Customers statements .

    Please help.

    Regards

    Nonhlanhla Ndlela.

  • in reply to Nonhlanhla Ndlela

    Hi Nonhlanhla

    The only way to resolve any duplicated payments is to process exactly the opposite transaction as a way of reversing them.

    For instance, if the customer payments were made as a Deposit in the cashbook batch, then you need to post the reversing transaction as a Payment

    This is done for two reasons:

    1. Accuracy: That way the customer and GL account balances are correct.

    2. Auditing: You always need to show a clear and credible audit trial on how the payments occurred and how they were reversed. It's always important to be as transparent and accurate as possible.

    Kind regards

    Bennie 

  • in reply to Bennie Pienaar

    Thank you so much, I will use this method and let you know.

    Thanks again,

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