Sage Intelligence Report Designer Add-Ins Not Responding

Hi All,

When trying to run a report, one of our users gets the error stating that "The Sage intelligence report designer Add ins is not responding. It may be that it was not installed correctly or has been disabled..." it is installed and I did a fresh install of Sage Evolution v11.0.6 on her laptop but it still giving the same error. Could you please assist with a solution? 

Thank you