Hi there,  Nonjabulo Nxumalo 

We hope you are well today: here is our suggestion

This could be due to either the tax information is not added on the company rule, therefore not pulling through or you may be stopped by security settings.
The only other reason, may be a simple clearing cache.  

Check your company rule has the tax details completed.



Alternatively check if you are allowed to see the tax total information with your security set up.

The security setup can be a bit complicated to navigate and any changes may have severe on other user security profiles, thus, if you do not know where to check, rather consult with you Sage champion within your company, your Sage Business Partner consultant or we'd be more than happy to have a look with you to check.

If tax totals always showed and now it is not showing, clear cache.  Log out and log back in.  If these solutions do not work, though Tax totals did show before, someone may have changed security or a cache clear in the direct folders outside the system needs to be done.

Right click and select full collapse.

Select all and delete.

Please let me know if you need further assistance or information.

Thank you and have a beautiful day,

BSM Support Desk

Contact details:

WhatsApp:  +27 82 770 0828 

Support Desk:  [email protected]

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