Sage 300cloud Web Screens Error -An unexpected problem has occurred

Question

Good day 
 I have an error message box occuring in the web screens - An unexpected problem has occurred.

Can you please advise what could be the cause.

Motshwane Lubede · Accepted Answer

Hi TJ 
 You did not mention at what point you are getting the error, however please try the below KB for the error and let me know if that resolves the issue for you. 
 Error: "An unexpected problem has occurred. Please try again or contact your administrator for assistance." Products Sage 300cloud

Description When logging into Web Screens the following error occurs: "An unexpected problem has occurred. Please try again or contact your administrator for assistance." 
 Cause Possible causes: &bull; Unhandled Exception error is shown in Event Viewer. &bull; This issue may be caused by The Web Screens Proxy not selected from the Sage 300 installation list. &bull; May be caused by having FIPS enabled on the IIS Server. &bull; May be caused in Google Chrome when the browser asks if you like to remember the username and password &bull; May be caused in Internet Explorer if Intranet Sites are set to use compatibility view. 
 Resolution Numerous causes require different resolutions: 1. Disable FIPS. 2. Web Screens Proxy should be installed when Web Screens is installed. 3. Reinstall Web Screens 4. Set the browser to either remember or never remember and the error won't occur on subsequent logons. 
 Category Download and installation 
 Installation 
 
 ID:94126 Last Modified Date:5-13-2020

Sage 300cloud Africa and Middle East

Sage 300cloud Web Screens Error -An unexpected problem has occurred

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