Hey Community 

If you've recently noticed that emails from Sage 50cloud Pastel aren't sending — or are landing in your Drafts folder — you're not alone. A recent Windows update has affected email settings for some users, and we've got a quick fix ready for you.

Here's how to resolve it:

1. Download the new Newmail.dll file  Get it here
2. Close Sage 50cloud Pastel and Outlook
3. Open File Explorer (Windows key + E) and navigate to:
   • C:\Program Files (x86)\Common Files\Sage Pastel or
   • C:\Program Files\Common Files\Sage Pastel
4. Search for Newmail.dll → right-click → Rename to Newmail.old
5. Unzip your downloaded file and copy the new Newmail.dll into the same folder
6. Reopen Sage and Outlook, then send a test email 

 Full details in our Knowledge Base → View Solution

Regards

Nteboheleng William Madibo 
Sage Country Community Lead AME