Hi, Community
Sage is decommissioning the legacy Point-of-Sale (POS) module that has been in end-of-sale status for more than 10 years. After 31 August 2026, this solution will no longer be supported, maintained, or accessible
Why is Sage Making This Change?
The decommissioning is driven by the need to :
- Improve security and data protection
- Reduce risks associated with unsupported software
- Ensure customers have access to modern, supported technology
- Improve overall reliability and compliance
Key Questions Answered
Can I continue using the old POS after 31 August 2026?
No. The system will be permanently switched off and will no longer be accessible .
Will Sage continue to provide support after the decommissioning date?
No. Customer Support will no longer provide assistance for the old POS after 31 August 2026. The only assistance available will be help with data migrations to the new Sage Point of Sale .
Will Sage continue generating registration codes?
No. Temporary registration codes for the old POS will no longer be generated after the decommissioning date .
What happens if something goes wrong after the system is switched off?
Sage will not be able to provide support, registration codes, maintenance, or technical assistance for the old POS after 31 August 2026 .
Will historical data be available after decommissioning?
No. Once registration on this module stops, all associated historical data will not be accessible
What You Need to Do Now
To ensure a smooth transition, please take the following steps before 31 August 2026 :
- Back up all Point-of-Sale (POS) data
- Contact Sage to discuss migration options
- Ensure your upgrade to the current Point-of-Sale solution is completed before the deadline
How to back up your data: The old POS is an in-application module. You will need to create a backup from within the Partner/Xpress program itself :
- Open Partner/Xpress
- Ensure you are logged into the correct company
- Navigate to File > Backup
- Select the destination where you would like the backup file saved
- Proceed with the backup and wait for the process to complete successfully
Upgrading to the New Point of Sale
Have to pay for the new Point-of-Sale (POS)?
Yes. To request a quotation or proceed with your upgrade: [email protected] or [email protected] (For Business Partners)
Is there a migration special available?
Yes. A migration offer has been prepared to assist existing customers in transitioning to the new Point of Sale solution.
Do I need training on the new Point of Sale?
Yes. Please contact a Sage Business Partner should you require training on the new Point of Sale .
What if my renewal invoice still includes a charge for the old POS?
Sage will automatically remove the cost associated with this module on renewal invoices that are still due to be paid
Who to Contact
Act Now — Don't Wait
The 31 August 2026 deadline is approaching. If you are still on the legacy POS, we strongly encourage you to back up your data and begin your migration as soon as possible to avoid any disruption to your business.
If you have questions not covered here, please post them in the comments below and our community members or Sage team will be happy to assist.
Nteboheleng William Madibo
Sage Country Community Lead AME