Status 5 duplicate value in customer master

Question

Good morning, 
 we getting the error, status 5, duplicate value on Customer Master. I did checked for duplicates on the Account Code as well description and couldn't find any duplicates. I also checked for .old files as well in the pastel company folder. 
 
 Please assist

Mapule · Accepted Answer

Thank you for the feedback. 
 Create a backup of the data and rebuild the customer master file. Please refer to this knowledge base article for instructions to rebuild files. 
 If the error persists, check the customer accounts in Pastel for any blank descriptions. One of the invoices in the affected user&rsquo;s batch might be missing a description. To do so, click on Edit | Customers | Accounts. From there, page down through the list using the Page Down key on your keyboard. The system will stop on any account that has a blank description. Type the description, save the changes and keep paging down to the last account on the list. Test to see if you can update the user&rsquo;s batch. If you are still unable to update the batch, try updating the invoices one at a time by putting the rest on hold and only leave one one to update . That way, you will be able to identify the invoice with the customer account causing the error. 
 Regards,

Sage 50cloud Pastel

Status 5 duplicate value in customer master

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