Sage 50c Pastel POS Cash Out Cash In No VAT on entries?

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Hello, I have to clarify this with anyone who knows the Pastel 50C POS system very well.

I have a customer who has been on the Pastel POS system for >15 years. They used to use the Cash in Cash out for the petty cash in the shop ie. paying suppliers. They pointed out that the POS entry they capture never separates VAT from the entry... I checked that all GL entries are set up to use 15% VAT, in case this was the issue. 

To clarify, when printing out reporting in any of the Pastel reports, every entry is 100% inclusive. And therefor every entry never shows on a VAT report either.

The have to capture all their slips using a normal Petty Cash cashbook inside the accounting system. Which then means they cannot specify whether the entry was for a Cash or a Credit Card. AND every daily cash up is never done properly.

I have looked at all settings and everything is set up correctly. I have investigated in other packages, and I see that this works function works fine in systems like Xero and Quick Books etc. Why has this never worked in Pastel POS?