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R Coates

Duplicate order number but Invoice number differs

SOLVED
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Hi all

Ive recently run into an issue where one of the users has created the same invoice twice.

The user claims to only remember the second invoice and that the second invoice is the correct invoice of the two.

I checked the transaction codes for her account and I confirmed that both invoices were done through her profile on the same day.

My question is this:

Is there a way to see if the user might have created the invoice had it batched by accident and then started over again?

Any advice would be beneficial.

Thanks all!

Parents
  • +1
    verified answer

    Hi R Coates,

    It is possible that the user processed the first invoice, updated, and forgot that they did; hence they processed another one.

    The fact that the invoices have the same order number, but different invoice numbers indicates that it's not a system fault.

    As Janneke suggested, view the Transactions Audit Trail specifically for that user for the date/s both invoices were posted to. You should be able to see the Batch IDs. Same Batch ID means that both invoices were processed and updated in the same batch. Different Batch IDs means that they were captured and updated in different batches.

    Based on your findings, you can then reverse one of the invoices.

    If my suggested answer was helpful, please click on Verify answer to confirm.

    Regards,

    Mapule.

Reply
  • +1
    verified answer

    Hi R Coates,

    It is possible that the user processed the first invoice, updated, and forgot that they did; hence they processed another one.

    The fact that the invoices have the same order number, but different invoice numbers indicates that it's not a system fault.

    As Janneke suggested, view the Transactions Audit Trail specifically for that user for the date/s both invoices were posted to. You should be able to see the Batch IDs. Same Batch ID means that both invoices were processed and updated in the same batch. Different Batch IDs means that they were captured and updated in different batches.

    Based on your findings, you can then reverse one of the invoices.

    If my suggested answer was helpful, please click on Verify answer to confirm.

    Regards,

    Mapule.

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