Allocating a payment

Question

Good day 
 How do I allocate a payment made for an invoice that is no longer reflecting as a unmatched item.

Janneke Fincom · Accepted Answer

Hi Suraya

You can go to Process match open Item and open the Invoice on the + sign.
Drag the Payment to Unallocated or to the right Invoice.
Save what you have done and you will now be able to match the payment.

Mapule · Answer

Hi Suraya, 
 It could be that the invoice has been incorrectly matched to another payment. Following Janneke's solution, go to Process | Match Open Item, selct the customer and the period, and press Enter. 
 How to match and Unmatch Open Item 
 You can also refer to the above article to guide you in that regard. 
 If my suggested answer was helpful, please click on Verify answer to confirm. 
 Regards, 
 Mapule.

Mapule · Answer

Hi Suruya, thank you for the feedback. If the invoice is not showing on the list of due invoices when you go Process Match Open Item, it means that it has already been matched. 
 You'll not be able to unmatch it since it's in a previous year. Fully matched invoices can be unmatched only if they fall withing the current financial year, or the last 3 periods of last year. 
 I don't see a workaround in this case, as the invoice is in 2021.

Mapule · Answer

Hi Suraya, 
 If the customer account has a credit balance, process a journal to offset it. I however suggest that you confirm with your accountant on which account to use to to clear the payment fromt he customer's account. 
 Process a customer journal by going to Process | Journals | Customer Journal.

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Allocating a payment

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