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Pastel

Albert Masi
Posted By

Issue with Pastel on Windows 11

I’m experiencing an issue with Pastel after a recent Windows 11 update (though I’m not sure if it's related, but i went on to uninstall the updates). On the same day, the client disconnected from the mapped folder on the server and started requesting a password. I reconnected it, but now:

  1. When I locate the server and add a company, the company doesn’t appear after closing the "Add Company" window.
  2. When I reopen the "Add Company" window, the server has disappeared, and the added companies are missing.
  3. I also noticed that when I add the server, the green tick (indicating a default server)does not appear.

Any ideas on how to resolve this?

  • 0 in reply to We Do Software

    I figured it out—thank you! The issue was caused by the new Windows 11 build, which introduced security policies that terminated the mapped drive and prevented Pastel from registering. Rolling back to the previous build resolved the problem, but I'm still searching for a permanent solution.

  • 0

    I don't know if this would help. When I change the computer name and restart the computer the Server profile and companies are missing. I did this one day to test something on Windows 11. I just changed the computer name back everything was the working fine. Server back with the companies that was loaded. 

    If you haven't tried it yet, you can change your computer name by following these steps:

    1. Open Settings: Press Win + I to open the Settings app.
    2. Go to System: Click on "System" and then "About."
    3. Rename PC: Click on "Rename this PC" and enter a new name for your computer.
    4. Restart: Restart your computer to apply the changes.

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