Hello Nevillebailey

Ensure you not using Microsoft Office 64bit as it is not compatible with Sage Intelligence.
Check the add-ins Sage Intelligence Report Designer add-ins not responsive

Contact [email protected]  for further assistance.

Click on Verify answer to confirm if my suggested solution has resolved your query.

Kind regards,

Hello Nevillebailey

Ensure you not using Microsoft Office 64bit as it is not compatible with Sage Intelligence.
Check the add-ins Sage Intelligence Report Designer add-ins not responsive

Contact [email protected]  for further assistance.

Click on Verify answer to confirm if my suggested solution has resolved your query.

Kind regards,

I am using MS Office 32-bit.

The only way that I managed to resolve the issue was to reset Windows and to restore my data.

A year later, and I have encountered the same error when trying to export any SI report.

I have made sure that I have the 32-bit version of Office installed, and I have uninstalled and reinstalled SI, but the error persists.

Any other options I should try?

Hello NevilleBailey 

Since you've made changes from your side

The next step will be to contact our support team

Sharon