Good day Thomas

I had the same issue with a client yesterday when trying to submit - can you please check something for me, what does easyfile say when you try to synchronise? When we did that we got an error that the PAYE tax type is not registered on the profile, just wondering if you get the same message. Let me know as this was my first submission so trying to determine if there is an issue somewhere.

Hi Shani

thank you for response, i did sync yesterday and Monday but the error is there, 

funny i though there's something wrong with my login to E-filling i try to login in direct to e-filling and i went in with no issues but if i try via easfile error

I am also getting the same error message. I can sync with SARS, using the same login details, but when I try to "Accept data" on the reconciliation, it gives me this error

Retha, i thought i did something wrong, i wonder what course that 

I'm also getting the same error for the past 3 days.

Hi guys, I had the same error and reported it to SARS. The consultant gave me these steps to follow and I've submitted my returns successfully after this. I hope it will help:

Hi guys, I had the same error and reported it to SARS. The consultant gave me these steps to follow and I've submitted my returns successfully after this. I hope it will help:

hi all 

happy Friday Payroll professionals 

i'm sorry to bother you guys i need assist to solve this issue on my easyfile 

Hello Thomasgwele,

Based on the image above, the value of your tax certificates are zero. when you import the live run generated on the payroll, the tax certificates will update the values.

thanks Francois

but i did generate my Payroll file

Hi Thomasgwele,

You might have generated a test run (no financial values import, it only validates the layout of the file. Be sure to generate alive run.

Also make sure you are doing the Periodic Reconciliation export option, not Tax Year end, as the values accrue to different periods.

Another issue might be that the deduction lines do not have the correct IRP codes.

If the issue persist, reach out to your business partner consultant to review your company and process.

thanks 

after i synchronize it worked, thank you 

regards

thomas 

Hi there Thomasgwele 

Since the suggested answer did work: please click on verify answer

Shazi

I have the same problem I cannot login at all - error incorrect login credential

Called SARS 3 time - there is not 1 single consultant that can assist with this problem

Hello Desiree...where are you getting this message? At which part of the login?

On the Login Page of easyfile thinclient

HI Shani

 on Easyfile currently doesnt allow to login, not sure why 

Firstly when opening the new version of easyfile - there is a message error in auto-updater

The nest page is the login page - I used my login details for easyfile but there is an error message - login credentials are incorrect

This page does not come up after installing

You need to generate a Live file in the payroll

This screen does not appear after download

There is an error when opening the downloaded easyfile