hi all 

happy Friday Payroll professionals 

i'm sorry to bother you guys i need assist to solve this issue on my easyfile 

Hello Thomasgwele,

Based on the image above, the value of your tax certificates are zero. when you import the live run generated on the payroll, the tax certificates will update the values.

thanks Francois

but i did generate my Payroll file

Hi Thomasgwele,

You might have generated a test run (no financial values import, it only validates the layout of the file. Be sure to generate alive run.

Also make sure you are doing the Periodic Reconciliation export option, not Tax Year end, as the values accrue to different periods.

Another issue might be that the deduction lines do not have the correct IRP codes.

If the issue persist, reach out to your business partner consultant to review your company and process.

thanks 

after i synchronize it worked, thank you 

regards

thomas 

Hi there Thomasgwele 

Since the suggested answer did work: please click on verify answer

Shazi

Hi there Thomasgwele 

Since the suggested answer did work: please click on verify answer

Shazi