Hi Leandra 

Thank you for using the community

• Restart your PC and try again — this clears any cached session or connection issue.
• Try running the utility on another workstation or user profile (if available) — to rule out local profile issues.
• Try again after some time — if this is a server-side issue (e.g. maintenance on Sage’s side), it may resolve on its own.

If the issue persists:

It’s likely a server/service-level problem that needs to be escalated.

 Contact Sage Support and provide:

• A screenshot of the error (like the one you posted).
• Your Sage Payroll version (Help > About).
• Confirmation of whether other users in your company are experiencing the same issue

If this does help: please click on verify answer

Shazi

Hi Leandra 

Thank you for using the community

• Restart your PC and try again — this clears any cached session or connection issue.
• Try running the utility on another workstation or user profile (if available) — to rule out local profile issues.
• Try again after some time — if this is a server-side issue (e.g. maintenance on Sage’s side), it may resolve on its own.

If the issue persists:

It’s likely a server/service-level problem that needs to be escalated.

 Contact Sage Support and provide:

• A screenshot of the error (like the one you posted).
• Your Sage Payroll version (Help > About).
• Confirmation of whether other users in your company are experiencing the same issue

If this does help: please click on verify answer

Shazi