Need help with tax year-end and not sure who to ask?
We get it—year-end can be tricky. Whether you’re wondering if SARS, a Sage-accredited Business Partner, or a tax practitioner is the right person to help, we’ve made things easier for you.
We’ve broken down the year-end process and explained who’s best to help with each type of question.
Important:
If you need full support with payroll year-end and importing files into e@syFile, we recommend booking a consultation with a Sage Business Partner consultant as soon as you can.
| Who can assist? | South African Revenue Service (SARS) | Sage Business Partner consultant | Sage Customer Support | Tax Practitioner |
| Payroll | ||||
| Any tax advice | √ | √ | ||
| Queries regarding the verification of payroll data. e.g. Basic company information, personal details of employees, year-to-date corrections | √ | √ | ||
| Queries regarding payroll validation errors | √ | √ | ||
| SARS e@syFile | ||||
Technical queries on SARS e@syFile Employer (installing the application, restoring backups) |
√ | √ | √ | |
| Creating the IRP5 import file from payroll | √ | √ | ||
| Importing of the IRP5 file and import validation errors (importing payroll file into SARS e@syFile) | √ | √ | ||
| Pre-submission validation error (when submitting EMP501) | √ | √ | ||
| SARS e@syFile Employer submission errors |
√ | √ | ||
| Errors related to SARS e@syFile database | √ | √ | ||
| Payroll system assistance for EMP501 or certificate resubmission of previous tax years | √ | √ | ||
| SARS e@syFile EMP501 Declaration errors | √ | √ | √ | |
| Completion of the EMP501 Declaration on SARS e@syFile Employer |
√ | √ | √ | |
| Capture of manual tax certificates on SARS e@syFile Employer |
√ | √ | √ | |
| Restatement or revising of EMP201 on eFiling | √ | √ | √ | |
| Submit electronic information to SARS via eFiling | √ | √ | √ | |
| Generate IRP5/IT3(a) certificates via PDF from SARS e@syFile Employer |
√ | √ | √ |