At Sage, our purpose is to break down barriers so your businesses can thrive. Aligned to this is our commitment to providing you with the best possible service, however, we understand that occasionally you may encounter challenges in reaching the appropriate department to address your concerns.
To facilitate a smoother support experience, we would like to highlight a few options available to you:
Streamlined Call Routing
When you call Sage, you are offered a series of options that will take you to the support team you need. Please listen carefully to those and select your ‘destination’ accordingly.
If you are asked for your Site Code or Account Number and it consists of a letter from the alphabet, please replace the letter of the alphabet with the corresponding number on your keypad. For example, if your Site Code is WJ123 – you would replace the letter W with the number 9 on your keyboard and the letter J with the number 5 – essentially typing in 95123.
By entering your Site Code or Customer Number, the system will automatically identify what product you are using and route you to the relevant team. You can use the below guide to assist you with your alphanumeric code:
Digital Support
In addition to phone support, we offer alternative channels such as email and live chat for your convenience. These options provide flexibility in how you can reach us and receive assistance.
- Visit Support Central on our website
- Visit our Resource Centre
- Email our Customer Care team
We look forward to assisting you.
Sharon: AME Country Lead