Hey Community Sage Payroll members
Why this matters: Getting your employee hours and rates set up correctly ensures the system calculates salaries accurately every time — no manual adjustments needed.
Step 1: Set Your Employee's Working Hours
Go to the employee's profile and find the working hours section. Enter the number of hours worked per day and the number of working days per week. The system will automatically calculate the average working hours per month based on what you enter.
Step 2: Enter the Salary Rate
Head over to the rates section. You can enter your starting point in any of these fields — the system is flexible:
- Enter the annual salary (e.g. R150,000) and the system will calculate the daily and hourly rates for you, OR
- Enter the hourly rate directly and the system will calculate the rest
Whichever field you update, the others will adjust automatically.
Step 3: Save Your Changes (This step is critical!)
Once you're happy with the setup, save before leaving the screen. If you don't save, the system will revert to the previous settings the next time you open it. This is the most common reason rates appear to "reset" unexpectedly.
Quick Reminder: If a customer reports that their hourly rate keeps going back to the old amount, the fix is simple — re-enter the correct rate and save. That's it!
Regards
Nteboheleng William Madibo Assisted
Sage Country Community Lead AME
