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RESOLVED | Known issue | 'There was an error creating the shortcut' using Createshortcut.exe on Sage VIP Classic and Premier Release 6.6a

We're aware of an issue where the Createshortcut.exe program doesn't work as expected on Release 6.6a.

When you create a desktop shortcut using the application within the Sage VIP system folder, the error message appears onscreen.

To resolve the issue, we've released a new versation of the application as a patch file on the Sage Portal.

This issue only affects Release 6.6a , and not previous versions. This will also be included in future software updates.

How to download and install the patch file:

Important: It’s always recommended to perform a full system backup before extracting any new program files to your application.

  1. Access the Sage Portal. 
  2. Select Product Updates.
  3. Select your payroll product.
  4. Select Release 6.6a
  5. Scroll down and locate Patch File 26.03.18 in the Additional Downloads section:

  1. Download the patch file
  2. Extract the contents of the .ZIP file to your Release 6.6a system.
  3. Overwrite existing file