VIP SMART Reporting (Library Not Registered)

SUGGESTED

Good Day City,

I am getting the below error when running a report on SMART reports. The application can launch successfully but when you run a report, the error pops up;

Resolutions attempted;

  • Reinstalling the VIP Premier + SMART Reporting
  • Copying DLL files onto the System32 & SysWOW64 folders
  • Confirming that client is on MS Office Professional (2013), 32bit
  • UAC is set to "Never Notify"
  • Apply changes in ODBC
  • Confirming that ODBC licensing is valid
  • Restart the PC
  • Repair MS Office
  • Reinstall the Sage Connected service + Runtime
  • Searched for solutions on the City & ZA-KB links

In essence, I have exhausted all my options. What could be the problem?

For Sage, this is logged under HD14188315 , and its a bit urgent please - thank you

Regards,