Hi Isabel Smit 

For a clean installation of VIP Classic, you should contact the Sage support team to request them to upload the necessary files to your Sage Portal. You can either log a case through their support form by clicking here or call the support desk at 086 123 7243 for assistance.

Thank you
Tebogo 

The link provided does not work. Customer care number ask for site number, i enter it in and it says its invalid.

Hi there Isabel Smit 

Id love to help you, in verifying your customer number

Please reply to the private message I've  sent to you.

Sharon