Hi Melissa Falsetti ,

Thanks for reaching out. There could be a few reasons for this issue:

1. Linked Account Missing: There may not be a linked account set up for the income. You can set this by going to Setup > Settings > Payroll > Linked Accounts > Incomes.
2. Employee Record Configuration: Ensure that there is a checkmark in the use column on the employee records for the income you are trying to include.
3. Expense Groups: If you have set up Expense Groups, make sure they are updated to include the new income.

I'd recommend going through the steps in these articles to troubleshoot the issue:

• Set Up a Payroll Income
• Modify the Settings for Employee Income

Please note that creating a new income or deduction does not affect already posted paycheques. For paycheques that have already been processed, you'll need to make adjustments, and it's advised to consult with a CPA before doing so.

If you've already tried these steps and it's still not working, or if you need further assistance with this process, don't hesitate to chat with support for a more in-depth look at your specific situation: Chat with Support

If this helps, please mark it as verified :)

Warm Regards,
Erzsi