Hi Everyone,

We'd like to clear up some of the concerns regarding the release 3 update that was rolled out last month. 

When installing this update to an XP machine, users may encounter an installer not responding issue.  This is due to windows XP thinking the update is an unauthorized program activity and is preventing it from running.   We have already got a knowledge base (KB) article, 11621, created (https://support.na.sage.com) addressing this issue.  For those users who receive the error "encounter a problem and need to be closed" after updating to release 3, this is due to Microsoft .NET Framework corruption.  For Windows Vista users or up, you can download and install .net 4.5 (http://www.microsoft.com/en-ca/download/details.aspx?id=30653) from Microsoft Download Centre.  For XP users, since there is no update after .net 4.0, users will have to either repair it by using the .net repair tool (http://www.microsoft.com/en-us/download/details.aspx?id=30135) from Microsoft or uninstall .net 4.0 and reinstall it.  This issue is addressed by KB 11708 and related resources in our Knowledge Base.

There is no bank reconciliation feature available in First Step, which means the fixes made to the bank reconciliation module won't affect those First Step users.  We apologize for the incorrect content delivered in the update document.  For other fixes covered in this release, you can read up on them on page 6 and 7 in the update document at http://na.sage.com/~/media/site/sage-50-accounting-ca/PDF/product_and_payroll_updates/Tax-0713.pdf

Overall, there aren't any large known issue in the release 3 update except for two affecting the payroll module. 

The first one is that if an employee is paying back an advance along with a user defined benefit, the debits and credits do not balance as one side is not being affected by the benefit.  The workaround in the meantime is to create two cheques.   One for paying the advance back and the other one are to pay the user benefit.

The second one is that if vacation is paid along with advance paid back on the same paycheque, the vacation owed amount does not decrease.  The workaround is to create a paycheque with no vacation and post it.  Then, look it up, adjust the paycheque and add the vacation pay.  You can also follow KB 11926 regarding this issue in our Knowledge Base. 

Both issues have been reported and are under investigation.     

Hope this can clear some questions related to this release 3 update. 

 Bye for now.