Your Discount and Base Price columns are hidden but contain information that is causing a problem.  If View, Restore Window does not bring them back, then get try to get sysadmin to turn the columns back on in Customise Journals on the View menu.  Base Price currently has $200 and the Discount was calculated as 99.91% when you entered .1825 in the Price column.

Delete the Discount and make sure both Price columns have 0.1825.

Thanks. Not quite there yet.

In sysadmin, I can toggle the Base Price and Discount Price on and off. They were hidden. When I open them in sysadmin single user, they are at $0 when I add 'Item Number = Fuel Surcharge' (a service).

Note:

In sysadmin, there is no problem.

In user = Office, there is a problem.

I figured out a temporary workaround: 1) in user = office, the service = fuel surcharge brings in this presentation error, but if we manually type in a line (without referring to the service = fuel surcharge), it works.

So, the question is: how do I configure 'service = fuel surcharge' in a particular user? Remember from our previous discussion the customize form is greyed out. I thought sysadmin would 'push' out the columns (and values) but that is not the case.

To dig further, I would have to add the columns in sysadmin, then log in as 'office' and see what is there.

Why can't this be fixed in service = fuel surcharge? sigh.

Ah. Sage Support Level 2 finally called back.

I had limited the columns available. No Discount or Base Price. However, the user 'Office' still had those.

So, it is likely that data was inputted into base price and discount. By Error. Therefore the 'price' (rate) was correct but there was a discount indicated. Maybe even 0.  The Unit = 200 and price = 200 was multiplied then discounted. So $40,000 - $39,963.

We are using Quantum (5 Users) I think any changes that I make as sysadmin take 24 hours to come into being.

All good now. Thanks.