We had the same issue. There are eleven separate sets of books in the group. The first two conversions went fine no issues. The third corrupted and we have put a halt on upgrading. Can't call support they have "no representatives available" and refer you to the web page and tell you to call back if can't be solved. Call back, no reps available. 

We had the same issue. There are eleven separate sets of books in the group. The first two conversions went fine no issues. The third corrupted and we have put a halt on upgrading. Can't call support they have "no representatives available" and refer you to the web page and tell you to call back if can't be solved. Call back, no reps available. 

Erzsi_I, can we have someone get in touch with Mr. Noden? This is unacceptable that someone can't reach support when they need it.

Thanks,

Andrew

Hello Jay Noden,  
I'm very sorry about our current wait times. I see that you're a SAN partner and have forwarded your message onto Sage 50 CA's support team for callback setup. Will update you with any news. Notes are on your account with support ticket ending 800xxxxxx613. Curious, when you phoned, did you use the SAN support number 1-866-665-2559?

Warm Regards, 
Erzsi

Thank you for responding. I am at a clients office and they called in so not actually sure which number was used. You are likely correct in that it was whatever number they have on file here.