Hello
I need some help with a transaction that I need to reverse but I cannot. I incorrectly posted a Prepaid Order and paid by Mastercard, and posted it to the wrong account - to Misc expenses. I created the correct invoice to the correct account (inventory) and paid by mastercard, but now my Mastercard payable is over and the supplier has a negative outstanding balance. I cannot create a credit/debit note as I don't have all the services from Sage. I cannot reverse the prepaid order. I don't know how to get rid of this overpayment. Can someone please help me? Thank you so much.
Alison