Prepaid Order

Hello 

I need some help with a transaction that I need to reverse but I cannot. I incorrectly posted a Prepaid Order and paid by Mastercard, and posted it to the wrong account - to Misc expenses. I created the correct invoice to the correct account (inventory) and paid by mastercard, but now my Mastercard payable is over and the supplier has a negative outstanding balance. I cannot create a credit/debit note as I don't have all the services from Sage. I cannot reverse the prepaid order. I don't know how to get rid of this overpayment. Can someone please help me? Thank you so much.

Alison

  • 0

    A few steps.

    Step 1:  Fix the supplier account. 

    1a.  If Payables is saying that the supplier owes you $, then create an 'invoice' for this same amount, Expense = Misc Expenses, Paid by = Pay Later.

    1b.  If Payables is saying that you owe the supplier $, then create an 'invoice' for the same amount, but NEGATIVE, again Expense = Misc Expenses, Paid by = Pay Later.

    1c.  'Explain' to Payables that the invoices cancel each other out by entering a dummy payment.  If you open the 'make a payment' window, you should see two invoices with balances outstanding that cancel each other out (say, $15 and <$15>).  Select both of them for payment, and double check that the total you are paying is zero.

    Step 2:  Fix your Mastercard payable account and your Misc Expenses accounts.  Do this using a general journal entry.  Look at both of these accounts, and figure out what they should be.  Then, make a general journal entry to fix the problem.

  • 0 in reply to C White

    Thank you for your reply. Unfortunately Sage does not bring up the Mastercard Payable account for me to debit to "fix" when posting a general journal entry like you suggested for step 2. I don't know why it won't show it for me, even when I click "show all accounts".

  • 0 in reply to C White

    Thank you for your reply. Unfortunately Sage won't show my Mastercard Payable account to allow me to debit to "fix" it when creating a general journal entry. Even when I click "show all accounts". 

  • 0 in reply to Alison Stewart

    Is your Mastercard payable a general ledger account, or is Mastercard a supplier in your accounts payable list?