Unable to use prepayments on vendor

I am unable to use the prepayment on vendor in the receipt module.  I run two companies and the other one no issues. 

Both have this enabled

   

Im not sure of resolution 

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  • It's probably just a typo but you can't use vendors in the Receipts module, only customers.

    The Prepayment and Deposit options are only active if you have a linked account setup for each in the appropriate module under Setup, Settings, <Module>, Linked Accounts.  This is the first place I would check.  If the program doesn't know where to send the money, it will not allow you to use the data entry.

    Check the settings in both companies and see if they are the same in that Setup area of the program.

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  • It's probably just a typo but you can't use vendors in the Receipts module, only customers.

    The Prepayment and Deposit options are only active if you have a linked account setup for each in the appropriate module under Setup, Settings, <Module>, Linked Accounts.  This is the first place I would check.  If the program doesn't know where to send the money, it will not allow you to use the data entry.

    Check the settings in both companies and see if they are the same in that Setup area of the program.

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