Cant Print/Email Remittance Advice

Hello,

I am trying to setup a Remittance Advice for AP and no matter what I do I cant seem to get the program to recognize the form. If I go into Reports & Forms, if I select the preset forms like "payment cheque", it will say "Sage 50 cant locate printer form file in printer form settings". If I try to make a user defined form, same thing. No matter what I do I cant get past this. Any suggestions or what am I doing wrong?