Hi Sheila H ,

Thanks for reaching out. If the direct deposit file you uploaded to your payment service provider (like Bambora) has not been processed yet, you have the option to delete the file from your payment service account. This action allows Sage 50 Accounting to perform adjustments, void, or reverse the transactions automatically. Following this, the corrected payment amounts can then be uploaded again to your payment service provider, ensuring that your accounts reflect the accurate status of transactions.

However, it's crucial to understand that if a transaction has already been uploaded to your payment service provider and you adjust, void, or reverse this transaction in Sage 50 Accounting, these changes will not automatically sync with your payment service provider account. This discrepancy occurs because transactions modified in Sage 50 Accounting do not affect those already processed or pending with your payment service provider.

To decide on the best course of action, consider these questions:

1. Has the uploaded file been processed by your payment service provider? If yes, and adjustments are needed, it might be simpler to record a new transaction manually that reflects the desired adjustments or reversals. This approach is beneficial if the transaction involves a minor discrepancy that can be corrected in future transactions with your vendors or customers.

2. If the file has not been processed, you have the flexibility to delete the file from your payment service account and let Sage 50 handle the adjustments automatically. This process ensures that your financial records within Sage 50 and with your payment service provider remain accurate and up-to-date.

In summary, for files not processed, you can delete and allow Sage 50 to adjust. For files that have been processed, manual adjustments or a new transaction might be the more straightforward approach to correct any discrepancies.

I hope this clarifies the steps you should take. If there's anything more specific you need help with, please don't hesitate to ask.

If this helps, please mark it as verified :)

Warm Regards,
Erzsi

Hi Erzsi, 

Thank you so much for taking the time to reply. This clarifies what I thought. :)