Hi Lindsey Peaychow ,

Thank you for your post. It seems you've encountered a common issue where a Return of Goods (ROA) was mistakenly set as 'pay later' and is now showing as paid after attempting to adjust it.

Here's how to address the situation:

1. Reversing the Receipt Instead of the Invoice: If the invoice was marked as paid due to a mistaken receipt entry, you should reverse the receipt and not the invoice itself. This will prevent a credit note from being generated unnecessarily. You can find detailed steps on how to reverse a receipt here.

2. If a Credit Note Was Already Created: In case a credit note was generated due to reversing the invoice, and you need to remove it, the correct procedure involves a two-step process. First, reverse the transaction to create a reversing accounting transaction. Second, apply the credit note to an invoice or refund it, depending on whether the customer needs to be paid back. Detailed instructions for this can be found here.

Please ensure to follow the instructions carefully and create a backup of your data before proceeding with these steps. If you need more personalized assistance, you may want to chat with support.

If this helps, please mark it as verified :)

Warm Regards,
Erzsi