Sales taxes included not showing on print invoice

Hi,

I have a taxes code for taxes included with GST and QST. I already use it for purchase invoice and work like a charm.  

Yesterday, I try to make a sale invoice using the same code.  The taxes are included in the journal entry, no problem with that.  On the print invoice, I just have the amount and after I have the taxes code with a blank area where the amount should be.

How can I  have them print ??

Everything else works.  The amount showing in the journal entry is correct and it's include in the taxes report.

I use Sage 50 Canadian Edition 2016.2.

Thanks !

  • 0

    Do the taxes show on the screen when you select Print Preview?

    If you select Setup | Reports & Forms | Invoice, is '[x] Print subtotal' still selected?

    Did this just start happening when you updated to version 2016.2?

    Does this happen on every invoice, or just one? Is the GST amount positive? If negative, it could be trying to print red and coming out invisible.

    Are there multiple tax codes?  I did not test with that.
     
    Does it happen with the Sample file?

    Does this happen with the other invoice templates?

    If you close everything and restart, does it still happen?

    I'm testing with 2016.2, and it works on this workstation.

  • 0 in reply to RandyW

    Hi, Thanks for the answer and sorry for the delay !

    Do the taxes show on the screen when you select Print Preview?  No, they don't show

    If you select Setup | Reports & Forms | Invoice, is '[x] Print subtotal' still selected? Yes

    Did this just start happening when you updated to version 2016.2?  It was the first time, I tried it.  I used it for my suppliers, but that was the first with a client.

    Does this happen on every invoice, or just one? Is the GST amount positive? If negative, it could be trying to print red and coming out invisible.  I try it with 3 different clients and it does the same.  Yes the GST amount is positive.

    Are there multiple tax codes?  I did not test with that.  I have also one for + taxes.

    Does it happen with the Sample file? They appear on the invoice made by Sage 50. 

    Does this happen with the other invoice templates?  I only have one template ?

    If you close everything and restart, does it still happen?  Yes

    So, I suppose, it's something with my template I made.  It's the same template we use since 2013, maybe it's the problem.

    Thanks a lot for you answer !