All customers should now have access to the 2020.1 update, but we are still seeing issues converting the database. Please see KB article 102392 for instructions on how to address this issue.
All customers should now have access to the 2020.1 update, but we are still seeing issues converting the database. Please see KB article 102392 for instructions on how to address this issue.
What from the article have you tried yet?
I looked at method one, but i don't have any files with an underscore so tried to open the one that does not have the underscore - unsuccessful - i don't understand method 2
R&D is on it. A fix is coming later this week.
Does anyone at Sage realize that people run payroll on Jan 1st and need the payroll updates? This is the worst fiasco I've seen from Sage..... Luckily we dated all our cheques Dec 31st but I'm stuck not being able to access other information I need while I wait....... this is awful.
Tried the KB article as well - nothing worked.
Hi ltulloch,
Updated resources are now available regarding the Sage 50 CA 2020.1 conversion of data update issue.
This post http://1sa.ge/DUPS30q5YyC leads you to this new video https://youtu.be/tq3Nw3mO7Dc based on KB 102392
Apologies for the issues. I hope this helps.
Warm Regards,
Erzsi
*Community Hub is the new name for Sage City