How to un-apply a prepayment?

Question

Hi Sage City! 
 I have a pre-payment which was applied to past invoices. It turns out this payment never happened so I need to un-apply it, then void it. However I can't open the transaction where it was applied to invoices. If I click on the Applied transaction in the Vendor Aged Detail report it gives me the "There is no date to report" message. I am also unable to see it when I search through the Payments window. 
 Is there any other way of opening the transaction where this pre-payment was applied? 
 
 Thanks!

Andrew S · Answer

Hi there! 
 I think I understand your situation clearly, so here is my solution. 
 1) Go into the "Receipts" journal. 
 2) Press Ctrl+L to lookup a receipt. 
 3) Enter the appropriate vendor in the window that comes up and press 'OK'; a list of transactions will appear. 
 4) Select the receipt that was used to pay the invoices . 
 5) Click the "Reverse Receipt" icon in the icon bar at the top: 
 
 6) Sage will ask you if you are sure you want to reverse the receipt, click 'Yes'. 
 7) Repeat the above steps for the receipt that recorded the pre-payment and then you're done! 
 I hope that I was able to help. Let us know if you have any questions or if this doesn't work for you. 
 Cheers, 
 Andrew

Sage 50 Canada

How to un-apply a prepayment?

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING