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Box157

set printer for Sage 50 Accounting Software release 2017.3

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Posted By

I used to be able to select to print my invoices as PDFs. Today I discovered I can no longer do that.

Even though when I go to print the invoice the report option says it is set to PDF it prints on the inkjet and will not let me change that. t Every place I can possibly set the printer to PDF in reports has been done. The software will not print to PDF unless my default printer for Windows is set to PDF (Using Windows 10 pro). Never had this problem before. Only thing I did differently is that I closed my 2018 books and opened 2019. I have searched everywhere on-line for an explanation - there are several there which say choose reports and forms from the set-up menu and then pick your printer for the report you want. - All are set to PDF - even rebooted my computer a couple of times. Had my IT guy look at it - he can't figure out what is going on. For reports I can select which printer I want, but not for Invoice transactions

My only option appears to be to set my default printer in windows to PDF, which is bit of a pain

Top Replies

  • +1 suggested
    Box157 said:
    Only thing I did differently is that I closed my 2018 books and opened 2019.

    If you also updated the software to Sage 50 2019, it may have set (or re-set) your settings to print to the default…

Parents Reply
  • 0 in reply to DeneshS

    Yup. Like I said I have done everything humanly possible. Even though it says PDF is selected in Setup, reports and forms, Invoices that is not what happens when I go to print - it uses my inkjet printer and I cannot change it. As I said, my IT guy looked at it and he can't figure out what is going on. Some kind of bug has appeared. Maybe it is an incompatibility with a Windows update, I don't know. IT is really, really aggravating. Would be nice if Sager would come up with a fix

Children
  • 0 in reply to Box157

    We still have to determine if the problem is a Sage issue or if it might be Windows OS related. We do not have loads of people complaining about this issue with 2017.3

    A few questions:

    1. What is your PDF printer name? eg. Adobe PDF?
    2. Did you try opening the sample company and try to print to PDF there?
    3. Try changing the printer to the Microsoft XPS Document Writer. Does the issue still occur?
  • 0 in reply to DeneshS

    1. yes Adobe PDF

    2. That would mean I would need to know where to find a sample company

    3. did that. no difference in invoices.

    4. But what I did discover just now and it is really weird. I run two companies' books on this software. The second company I opened it up - I am still in 2018 I have not closed those books - and it has a completely different print process for invoices. When I click on File I get three options: Invoices; Packing slips; and close. When I click Invoices, I get Reports and Forms, among other options. When I click on that, I get to select my printer I. e. Adobe PDF or Microsoft Document Writer etc. And that selection "sticks" and I can print PDFs.

    But when I go back to the company with the 2019 books,  I don't get the "Invoices; Packing slips; and close" options. It goes straight to Reports and Forms, among other options.. when I click on Reports and Forms it shows that Adobe PDF or Microsoft XPS Document Writer is the printer (i.e whatever printer I chose in the Set up section) but it does not translate into the printer that the system uses. it uses whatever printer is set as the default in Windows. And yes the "let Windows manage my printers" is off; it is the first thing my IT guy checked.

    What is so bizarre is that I get PDFs out of invoices in the company that still is in 2018 but I can't that in the company that is in 2019. I won't be closing the 2018 books for a few days so I won't know what will happen to that company re PDFs until then.

    There is something wonky going on here.

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