Do you have access to reporting in read only mode?

SUGGESTED

I have closed my business and do not need to post any new transactions into my Sage program.  I want to cancel my subscription, which I understand would mean my program is switched to read only mode.  When you are in "read only" mode do you still have access to your reports?

I tried to verify this with the sage representatives and was transferred from sales to support to sales to support to sales, where the gentleman was finally able to confirm for me that, yes, in read only mode i would still be able to use the reporting feature to view my reports but wouldn't be able to enter any new information,  Having my answer, he transferred me back to sales so I could complete the cancellation but when I told the Sales representative I wanted to cancel he said I shouldn't because I would be locked out of my program and wanted to transfer me back to one of the previous representative I had spoken with (who didn't have the answer for me) just to make sure.  When I've asked them to explain what "read only" is, they are not able to.

I'm hoping someone here may have experience they are able to share.

What is "read only"?

Will I be able to view my reports if I cancel my subscription and my account switches to "read only"?

(Have just been transferred from Sales to Support for a fourth time with conflicting answers)

Thank you

  • 0
    SUGGESTED

    Hello ,

    Apologies about the back and forth experience you underwent. Sage has reviewed and streamlined the process in which customers globally get in touch with us. The easiest and best way to contact us regarding subscription status is to go to this link: https://get.sage.com/SubscriptionCancellation  

    Your request will route to the appropriate team, as well as, provide you with an immediate confirmation that the message has been sent and received.

    Besides this, I believe I located your account in the backend and see that your current support plan expires 07/31/2020, Autorenew is removed. Beyond this date, if you don't renew, the software will be read-only. It can be opened, you can view your data, but nothing new can be entered. I don't think e-filing capabilities will be active beyond this point. Payroll checks cannot be created. Don't believe there's any limitation on exporting data or running reports though.

    Hope this helps clarify things for you.

    Warm Regards,
    Erzsi