Hello,
Does anyone know how to file a complaint against this customer server?
Our company was charged for a Module that we don't use, and our Credit Card was charged, I called to dispute and was promised a refund that never took a place.
Upon renewal, I disputed the new bill as I was under the impression that the credit that I was promised would reflect on the renewal invoice.
The salesperson reviewed my dispute ( that was filed a year earlier), he said there was no credit issued for the Module that was not supposed to be charged, and offered an extension of our licence for additional 4 months to make up for this overcharge (which we accepted).
and now ( 12 months after), we are sent a new invoice, no 4 months was given.
This company sucks.
