Erroneous Credit Note - How to fix?

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Hi,

I have made a mistake with posting a payment to the vendor - I have spoken with Sage directly who told me this cannot be fixed, which surprises me. If anyone has any suggestions I would be really grateful! This is what I did:

I needed to pay a vendor, so I opened up the last payment to them to see what GL it was coded to. I then got distracted with setting up the wire payment for them, when I came back to Sage I thought I was looking at the recurring journal payment to this vendor (BUT I wasn't - this was a payment that had already been made), so I then adjusted the details on this old payment INCLUDING the GL code and posted it. Realising my mistake I then deleted this transaction and now I have a random CR in the Accounts Payable and I cannot see the other side of the transaction, nor do I know how to delete this transaction - if I put an offsetting credit against it, it will affect the bank account which I do not want.

I should add that the trial balance is also in balance so there must be an equal and opposite posting somewhere..

Many thanks in advance for any possible help with this.

  • 0
    SUGGESTED

    Hi @,

    Thanks for reaching out. Did you ever find a resolution to this issue? If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps. Due to the audit trail, you can reverse a payment but reversal transaction will show (alt option is to restore a backup from when the initial payment wasn't posted).

    Here's some KBs:

    How to manually reverse a payment? NSF pmt etc

    10617

    Remove Vendor Credit Note or Prepayment

     75662



    This blog on what to do if you deleted an Invoice before Deleting a Payment might also be useful.

    Warm Regards,
    Erzsi