Hello all,

I am IT support for a small company that uses Sage. We had a data corruption last year that I worked to clear up and there was a balance issue, but Sage said the only way to fix it was to  manually adjust the earnings. I am by no means a tax or book keeper so a lot of this terminology is foreign to me. But I believe this is what we did.

This year, the book keeper is generating a report that is showing the Retained Earnings balance is out by over 6k (6 times that of last year). 

I've tried the Advanced Database Check and Repair. I've tried the Sage_SA_dbutil.exe with all options selected and nothing helps.

The bookkeeper tried calling for support, but they say that our support license is expired and we have to buy the whole new suite for $1,600 for support to "SEE" if they can help. Well that doesn't seem right to me. If we pay the $1,600 and it can't be fixed then it's a waste. We may as well look for another software that works.

If it can be fixed then we would consider buying the new Sage and sticking with them. If it can't be fixed then we may as well look for other options. So I feel we are being cornered into "Buy the new version or we won't even "TRY" to help you". 

Does anyone have any suggestions on how to solve this issue? 

(Sage 50 2020)