Hi all, we have one workstation on our network that had developed issues and I have not been able to track where the problem is.
She is running Sage 50 Premium Accounting v2021.1.1
Here is their setup. We run the data files on a Windows 2019 Standard server, all up to date with Windows updates. The workstation is a Windows 10 Pro station that is fully up to date with windows updates also. We also run AVG Business Edition of the AV on both the server and the workstation. This configuration has been in place for over a year. It is within the last few weeks that this issue has started.
The first sign of trouble is a message like this: “This transaction could not be processed because the company database could not be found or the database engine is not running.”
Then she would get another box showing: “unhandled exception has occurred in your application”
Or she would get a message: “Someone else is already using the program under this name.”
Looking in the log files, I see this going on…
Faulting application name: Sage50Accounting.exe, version: 28.10.0.2, time stamp: 0x6007130c
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1411, time stamp: 0xf139396b
Exception code: 0xc000041d
Fault offset: 0x001146d2
Faulting process id: 0x1208
Faulting application start time: 0x01d71ab0bb88c573
Faulting application path: C:\Program Files (x86)\Sage 50 Premium Accounting Version 2021\Sage50Accounting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ac415386-d2fc-42ce-9d17-8b0e8bc8bbee
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: Sage50Accounting.exe, version: 28.10.0.2, time stamp: 0x6007130c
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1411, time stamp: 0xf139396b
Exception code: 0xc0020001
Fault offset: 0x001146d2
Faulting process id: 0x1208
Faulting application start time: 0x01d71ab0bb88c573
Faulting application path: C:\Program Files (x86)\Sage 50 Premium Accounting Version 2021\Sage50Accounting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 27ee2503-564c-48a2-bf0b-e876e8cf87fb
Faulting package full name:
Faulting package-relative application ID:
Application: Sage50Accounting.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
at Sage.SBD.ACS.Framework.DataAccess.EntityDLO.LoadRangeInternal(System.Collections.ICollection, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext, Sage.SBD.ACS.Framework.Common.EntitySortOrder)
at Sage.Simply.DataAccess.SimplyDLO.LoadInternal(Sage.SBD.ACS.Framework.DataAccess.EntityDHO ByRef, Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext)
at Sage.Simply.DataAccess.SimplyDLO.Load(Sage.SBD.ACS.Framework.DataAccess.EntityDHO ByRef, Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext)
at Sage.Simply.Domain.Entities.SimplyEntity.TryLoadInternal(Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext)
at Sage.Simply.Domain.Entities.SimplyEntity.TryPerformLoad(Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext)
at Sage.Simply.Domain.Entities.SimplyEntity.TryLoadHelper(Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase, Sage.SBD.ACS.Framework.DataAccess.DbOperationContext)
at Sage.Simply.Domain.Entities.SimplyEntity.TryLoad(Sage.SBD.ACS.Framework.DataAccess.KeyInfoBase)
at Sage.Simply.Domain.Entities.UserContainer.Load(Int32, Int16, Int16, Int16, Int16, Int16)
at Sage.Simply.Domain.Entities.UserContainer.Load()
at Simply.Domain.Support.GridViewInfo.Load()
at Simply.Domain.HomeWindows.Controls.ListGridViewModel.Load()
at Simply.UI.HomeWindows.Controls.ListGridView.InitializeGrid()
at Simply.UI.HomeWindows.Windows.SimplyNavContentPanelMgr.SetContentPanel(Simply.UI.HomeWindows.Controls.ListGridViewModule, Simply.Domain.HomeWindows.Controls.ListGridViewModel, Simply.UI.HomeWindows.Controls.TaskModule, Simply.UI.HomeWindows.Controls.RelatedTaskModule)
at Simply.UI.HomeWindows.Windows.VendorNavContentPanelMgr..ctor(Simply.UI.HomeWindows.Controls.SimplyNavContentPanel)
at Simply.UI.HomeWindows.Controls.VendorNavigateBarButton.CreateContentsPanel()
at Sage.Simply.Windows.UI.CommonControls.NavigateBarButton.DoSelect()
at Simply.UI.HomeWindows.Controls.Navigate.HomeWindowNaviageBarButton.DoSelect()
at Simply.UI.HomeWindows.Controls.VendorNavigateBarButton.DoSelect()
at Sage.Simply.Windows.UI.CommonControls.NavigateBarButton.SelectButton()
at Sage.Simply.Windows.UI.CommonControls.NavigateBarButton.OnMouseClicked(System.Object, System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.OnMouseClick(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ScrollableControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.ContainerControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.UserControl.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)