Please needing help to post a refund correctly

Question

Hello - Since this morning (over 6 hours ago) I've been trying to process/post an eTranfer (refund) to a client without affecting AR or AP or any other GL acount for that matter. I would still to need to reconcile the actual bank accout statement, exact as in Sage - I need to have both identical. The issue is, this X amount supposedly been posted twice within the past fiscal year in Sage. The owner did an eTranfer refund (manually/physically) for one of the two payments which is fine. I do need to post this transaction in Sage as well. 
 
 Thank you kindly for sharing your insight. 
 I posted this post elsewhere within this forum, but I couldn't find it again, also I wasn't sure if I posted in the correct section.

Smith and Co · Accepted Answer

hmmm - I will give this a try. I am assuming the X amount was paid twice to same client. What I am not sure is if the 2nd payment was also posted in Sage. If not then what should have happened is the 2nd X amount is posted to the same client but as an overpayment. Then this will show up twice in the bank account. Now an e-Transfer was done to return the overpayment back to the client so this is posted as a refund back to same client. This results in showing all GL as an overpayment and again as a refund amount. Now you can reconcile the bank account, the GL affecting the client will show one payment made since the second payment is now cleared out by the e-transfer refund.

Sage 50 Canada

Please needing help to post a refund correctly

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