I just did my update for the new version of Sage 50 Canada and have tried to login but it is telling me that my user name and or password is not correct
any suggestions
I just did my update for the new version of Sage 50 Canada and have tried to login but it is telling me that my user name and or password is not correct
any suggestions
Hi @[email protected],
C White is correct. We shared the following solution to the issue you've encountered on our install tips here.
Older versions only recognized the first 7 characters of any password that was entered. In order to avoid issues logging in after upgrading, please open your company(ies) in Sage 50 2022 and follow this Sage Knowledgebase article to change your password to something with 7 characters or less (example, test123). Once you have finished converting your file in 2023, go back to the Sage Knowledgebase article and change your password again to anything you’d like!
Hope this helps.
Warm Regards,
Erzsi
Hi @[email protected],
C White is correct. We shared the following solution to the issue you've encountered on our install tips here.
Older versions only recognized the first 7 characters of any password that was entered. In order to avoid issues logging in after upgrading, please open your company(ies) in Sage 50 2022 and follow this Sage Knowledgebase article to change your password to something with 7 characters or less (example, test123). Once you have finished converting your file in 2023, go back to the Sage Knowledgebase article and change your password again to anything you’d like!
Hope this helps.
Warm Regards,
Erzsi
Below are some updated resolution steps from the knowledgebase article here.
Option 1: I was able to login with sysadmin with 2022 or older but not 2023.0
Option 2: The error still occurs after entering my known sysadmin password
Option 3: I can login with sysadmin but not with another username
*Community Hub is the new name for Sage City