Hi Laurie ,

Thank you for reaching out about this issue with your cloud backup in Sage 50 Canada. Based on the information you've provided, and the support ticket notes that I found with you and the team fromJan 31st, it looks like this issue was successfully resolved.

For the benefit of this forum, here’s a step-by-step guide. According to the support ticket from January 31, 2024, (STEP 3) stopping the sharing of the old file and sharing the new file resolved the issue.

If you've followed these steps and are still encountering issues, please feel free to contact our support team again, referencing your previous support ticket (80xxxxx345), and they will be able to guide you through the process specific to your case.

Warm regards,
Erzsi