500 additional fee for updates

Question

What is the reason that it is costing $500 for updates in addition to the Annual fee we pay for our Sage subscription?

Erzsi_I · Answer

Hi CAS228, 
 Thank you for providing additional details regarding your case. After reviewing the information and checking our internal records, we found no references to the individuals named James Krushlucki or Tracy Bertram, nor do the provided phone numbers or case number match those associated with your Sage support services for the account ending 400xxxxx093 for CAS. This raises concerns about the legitimacy of the service and charges you've described. 
 It's crucial to ensure the security of your account and financial transactions. If you haven't already done so, please immediately report this incident to our Risk Team, as previously advised. You can reach them at 866-996-7243 or via email at csrisk@sage.com . Providing them with all the information you've shared here, including case number, dates, and the nature of the advice and charges you received, will be essential for a thorough investigation. 
 Have you had a chance to relay this information to our Risk Team yet? It's important we act swiftly to address and resolve any potential security issues related to your Sage account. 
 Looking forward to your update. Also note that all product download and update links for Sage 50 Canada are listed here for existing customers. 
 Warm Regards, Erzsi

Erzsi_I · Answer

Hello CAS228 , 
 Thank you for reaching out. I'd like to clarify that all updates are included in your annual Sage subscription fee, and there should be no additional $500 charge for updates. It's possible that this fee may have been quoted by a third-party provider for services beyond the scope of our standard update process. 
 To assist you further and to ensure you're not being overcharged, could you please provide some additional details about the update fee you've been quoted? Are you working directly with Sage, or is this through another service provider? We're here to help you get to the bottom of this to ensure the service paid for is legitimate. If you believe you've been scammed, report it to Sage at 866-996-7243 and our Risk Team . Warm Regards, Erzsi

Sage 50 Canada

500 additional fee for updates

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