Very Irritating Bug in Sage50 2013 - unable to resize critical settings/information window, after roll-over to new fiscal year.

Using version 2013, did a roll-over to new fiscal year this morning (2013-14).

While checking to make sure that everything is correct (before entering info for my new fiscal year), I went to Settings/Information and the window is frozen. It is impossible to resize it and I can only see part of the information in the window, the critical information, found on the right side of the window is partially blocked. As a result, I cannot see my information settings for Fiscal Start, Fiscal End, Earliest Transaction, Session etc.

I am using a PC (new from 2012) with Windows 7 - and the most recent version of Sage 50 2013.  Windows 7 is completely updated.

Can anyone help with this? I don't feel comfortable having my office administrator enter transactions, as I cannot see these settings to confirm that everything is OK.

Thank you.

  • 0

    Have you tried to reboot computer? Also try setting the screen resolution to something different then reset to normal. Perhap try the database utility - repair security (under Maintenance) to see if that will work. If none of these work then I would suggest to call tech support. I (and I think others) have been getting strange errors after changing into fiscal year - all were different from one another tho - mine was the debit and credit total in trial balance did not match after rolling into new fiscal year and tech support was required to fix it. Another client had payroll income window not show anything in it such as regular rate, salary etc and that also required tech support to correct.

  • 0

    Hi STU593

    Go back into Settings>Setup>Company>Information

    On the menu bar of this window/dialog box you see the words View. Click on View and the menu choice will be Restore Window. Click on Restore Window. See if that fixes it. It should.

    Hope this helps.