Hi F.S. Sciences,

The following Knowledge Base articles may give you some suggestions:

Error "Sage 50 Accounting 2013 stopped working" when I try to import online bank statement  KB-10566

Why am I receiving an error from the bank when importing an on-line bank statement?  KB-14586

Hope this helps

Thank you Keith,

But none of those KB works for me. I only have one deposit in my system right now and it's source is number 1.

I'm stock!

Hi F.S. Sciences,

Some banks require you to enter a unique identifier instead of the bank's transit number in the Transit Number box in the bank's account record. If you do
this, you may want to include the transit number at the beginning of the Account Number box. Contact your bank for more information.

Also, export your bank statement and import it in a month by month basis.  Do not try 2 months or more/less on one import.

In case you still have difficutly to import online statement, if you still have your warranty service or you are under a service plan, please do not hesitate to contact our support at 1-888-522-2722 for further troubleshooting.

Thanks.