My issue is as follow:
Customer paid an invoice via our auto debit program.
Customer's payment went NSF
Clerk reversed (voided) payment (receipt) - invoice is now outstanding
Customer came in an paid interac for invoice
Invoice is now 0 balance
Bank reconciliation did not show nsf, therefore we had to do an adjustment as follow:
In receipts, we changed paid to Cash, changed the bank as the reconciliation bank and made the payment a credit. Now the NSF showed in bank reconciliation BUT the invoice shows as outstanding. The outstanding invoice was already paid by the customer.
How do I clear this invoice???
I hope this makes sense
