Payment screen for simply Accounting 2012

All of a sudden, when I pull up my payment screen to print a check for multiple invoices… the invoice info does not appear once I select my vendor? The info is there because when I click in the empty area (where info normally is) the amount of the invoice pops up to the far right where it normally does but invoice number and date does not. Has anyone else ever had this happen? Make sense? Thanks!

  • Hi completeelectrical,

    Since it looks like you are using Sage 50 CA, I will move your post to that forum so that other users of this product will see it and be able to offer their thoughts and insight.

    Please note that the Town Hall is for Sage City tips and tricks, as well as surveys and feedback on the site. For technical questions, please be sure to post those in the applicable Product Support Community.

    Thanks,

    Derek

  • in reply to Derek Vink

    This may seem silly but do you see a scroll bar along the bottom? Perhaps the columns have somehow become wider and no longer showing unless you scroll over to the left?

  • in reply to Smith and Co

    Hi CompleteElectrical

    The solution to your columns not showing correcting is in the payments window choose from the menu bar  View and from the menu that drops down choose Restore Window. This should solve your problem

    Have a lovely day!

    Jo Anne

  • Hi Completeelectrical,

    You can also try to follow the link below to run dbutil to clear windows positions and clear customer transaction windows information.

    How to use Database Utilities (Sage_SA_dbutil.exe)? KB-10403

    Hope this helps.